Digital & Service Readiness

Launch services with confidence: proven, tested and resilient from day one.

Introduction

Digital programmes often run at pace into go-live without knowing if the service is ready. Testing is incomplete. Operations are unprepared. Suppliers are not aligned. Support teams meet the service on launch day. The result is reputational damage and expensive post-go-live fixes.

Readiness is not a box tick. It is the difference between a service that stumbles and one that scales under pressure and earns trust.

Our Approach: Making Services Launchable

End-to-End Testing

Coverage across functionality, non-functional requirements, integrations and real user journeys.

Operational Readiness

Service desks, training, SLAs, escalation routes and business continuity in place before go-live.

Supplier Assurance

Coordination across vendors with accountability for end-to-end outcomes, not tickets.

Readiness Dashboards

Service acceptance criteria tracked openly with reporting up to launch boards.

Our impact in action

National assessment, high-stakes launch

We supported the launch of a national digital assessment.

The service went live at scale with no major incidents and leadership had clear visibility of readiness throughout.

Regulator, critical services

We ran readiness reviews for priority services with repeated outages.

Resilience improved, incident volume reduced and recovery times shortened.

Departmental programme, multi-vendor build

We coordinated supplier assurance across a complex ecosystem.

Cross-supplier issues were resolved faster and service ownership became clear.

What you can expect with Canvs

Confidence that services are tested, resilient and scalable

Operations ready to support from day one

Suppliers aligned and accountable to outcomes

Transparent readiness reporting to assure leadership and ministers

Supporting, coaching & upskilling your teams throughout delivery