Operating Models
& Organisation Design

Most operating models look tidy on paper and struggle in delivery. We design pragmatic models that clarify ownership, speed decisions and align enablers to value.

Why Operating Models don't deliver

Models fail when roles blur, decisions stall and services pull in different directions. Restructures happen without end-to-end ownership. Decision rights are buried under layers of process. Central services and local teams compete for control, creating duplication and friction. Funding, data and technology rarely line up with how value is created.

We fix the mechanics of delivery. Ownership becomes explicit, decisions are simple and fast, and enablers fit the way services actually work.

Our Approach: Operating Models That Stick

A TOM only succeeds when ownership is clear, decisions are fast and enablers fit the way value is delivered.

Service Ownership & Value Streams

Define end-to-end ownership with outcomes, KPIs and OKRs that flow from centre to frontline.

Structure, Roles & Decision Rights

Spans and layers that make sense, clear RACI and delegated authority that creates fast paths.

Central-Local Design & Shared Services

What is central, federated or local, with service catalogues, SLAs and funding that reduce friction.

Ways of Working & Enablement

Rhythms for performance, data and technology alignment and skills to keep the model healthy.

Our impact in action

Regulator, central-local model

We defined service ownership, introduced SLAs and clarified what sat centrally and what stayed local.

Decisions were 30% faster, handoffs reduced and leaders had a single view of performance for the first time.

Department, fast-path governance

For time-critical work we set explicit decision rights and short, focused forums.

Approvals sped up, escalations dropped and delivery confidence improved across the portfolio.

Education group, shared services

We aligned shared services and funding to value streams.

Duplication fell, costs became transparent and frontline teams got timely support.

What you can expect with Canvs

Clear, end-to-end ownership for the outcomes that matter

Faster decisions through simple, explicit decision rights

Central services that enable, not constrain, local delivery

Funding, data and tech aligned to how value is created